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Frequently Asked Questions

Top Frequently Asked Questions

Gap 360 is your go-to for life-changing travel! We specialise in group tours and adventure trips for 18 to 30s. With 200+ trips across over 50 destinations, your dream travel experience is right here. You can find out more about who we are and what we do by visiting our About Us page.

Yes! Around 70% of our travellers join our group tours solo, so you can pretty much always find someone who is in the same boat.

Also yes! Going with a friend or partner is common on our tours. Some of our trips include twin-share accommodation, if you would prefer to room together for the whole duration. Simply chat with a travel advisor for more details.

The average age of our travellers is 19 to 25. Every group tour can look a little different, so we always recommend getting in touch with one of our friendly travel advisors if you’d like to know the demographics for a start date.

Our average group size is around 20; however, this can be different depending on the trip and time of year. You can find out the average group size at the top of each trip page. If you have a specific start date in mind, you can also request the demographics from one of our travel advisors, who will be able to let you know who else is booked on.

There are lots of ways to connect with fellow travellers. Many of our trips give you access to an exclusive group chat a few weeks before the start date, so you can start chatting before you even arrive. We also provide Facebook groups for most of our destination pages, which is a fantastic chance for you to make connections and connect with other people who may be interested in similar trips or start dates.

We recommend booking your trip once you are confident on a start date. Our trips can sell out fast, and spaces cannot be guaranteed, especially during peak travel seasons. It’s super easy to secure your spot with our low deposits, starting at just £49 for our easy 0% payment plan, or £199 for our standard payment plan.

Travelling Safely

Yes. 24/7 Emergency Support is available for all of our trips, alongside the main support from our local teams. This number can be called at any time and on any day of the year.
 

The UK government provides Foreign Travel Advice online. FCDO is regularly updated with the latest information and guidance for staying safe whilst travelling abroad for British nationals. You can access country-specific entry requirements there, including passport and visa regulations for the countries you plan to visit.

We recommend checking the entry requirements for all the countries you are visiting as part of your journey, even if it is only for a short period at the airport.

Gap 360 has partnered with Masta and Nomad Clinics, one of the UK’s largest networks of private travel clinics. Through Masta, you can arrange a Travel Telephone Consultation, an in-person Consultation, and book your vaccinations at your nearest clinic. Please allow at least 8+ weeks to visit a GP or travel clinic before your trip starts.

Always check with your phone provider to confirm which destinations are covered under your current plan for what data amounts. We highly recommend purchasing an eSIM, as it provides instant connectivity when you land. Your trip accommodation will almost always provide Wi-Fi. 

Lockers will usually be available at your accommodation. If there is no locker provided, most accommodations will typically provide an office safe where valuables can be kept.

Your valuables can typically be kept in your accommodation or in a locker. We highly recommend taking a padlock with you for your travels, and that you leave any expensive or high-value items at home.

What to Pack

Backpacks are generally recommended for most of our tours. They’re super versatile and better suited for transport overall. For trip-specific details, our friendly travel advisors can help you out.

Before your trip starts, you will be personally assigned to a travel coordinator, as well as have access to your bookings portal for information surrounding your trip. You can also check out What to take to get started.

Both. A few weeks before your trip starts, you can request money at a currency exchange shop, or some supermarkets or post offices.  We highly recommend signing up for an international debit card, such as Wise, as you can store foreign currencies on it and save money on exchange fees. 

Splitting up your cash into safe compartments is highly recommended. If you are wondering what daily spending money is like for a destination, just pop us a message on live chat or WhatsApp, and one of our travel advisors will be able to let you know.

Financial Protection and Payments

Yes. When you travel with Gap 360, all of your bookings are 100% financially secure. We are members of ABTOT (the Association of Bonded Travel Organisers), and use bonds to ensure that your money is protected.

Flexible payment plans, including monthly instalments, are available for the majority of our trips. Please refer to our How to Book page for further details on how to get started.

You can secure your spot on a Gap 360 trip for as little as £49 for most trips if you choose our easy 0% payment plan split over monthly instalments. For our standard payment plan, your deposit costs £199 for most trips.

We completely appreciate that plans can change, and we want to make it as simple as possible for you if you do need to cancel. If you cancel more than 84 days before travel for most trips, the only fee you’ll be charged is your deposit fee (standard plan) or your deposit fee plus the first two instalments (0% payment plan). Please refer to our Terms and Conditions for the full details.

We recommend purchasing travel insurance as soon as your trip is confirmed. Travel insurance protects you from the moment you book, such as if your plans change before leaving the country. For more details, please refer to our guide on When to Buy Travel Insurance.

Gap 360 accepts Visa, Mastercard Debit, Credit Card, Apple Pay and Google Pay. We also sell Gift Vouchers, which can be used towards one of our trips.

Flights 360

We are partnered with Flights 360, who specialise in putting together bespoke itineraries that match your travel plans. They work with most mainstream airlines and are experts at finding the best flight deals. Get your free quote today.

You will receive personalised support from one of our flight coordinators, who will find the best flight options for your journey (including multi-stop itineraries). They take care of everything and will update you on any pre-departure changes. For more details, check out 10 Reasons to Book with Flights 360.

All flight prices are live and subject to change and availability. The busier flights become, the higher prices are likely to be. We recommend booking as soon as possible, after your trip is confirmed. If you are travelling more than a year away, flights may not be available to book yet.

Have Any Other Questions?

If your question hasn’t been answered above, you can get in touch with us below to book a 1-to-1 travel advice session! Or visit our Contact Us page, where you can drop us an email or a WhatsApp message. If you’re local to the area, feel free to call into our Tunbridge Wells office during opening hours!

Book a free online travel advice session

Our experienced, knowledgeable and passionate team of UK-based travel advisors can make your dream trip happen.

We provide free 1-to-1 travel advice sessions over phone or video call; simply click the button below to pick a date and time that suits you on our calendar.

Casey Luke Amy Amelia

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